Specialists in team based delivery.

What we do.

We help you remove the friction that is hindering your ability to deliver value to your customers as you grow.

Maybe you're a start-up who's hit on a successful product, or you're an individual within a larger organisation responsible for an expanding project. Whatever it is that you are trying to deliver you're probably adding more people and teams to try and capitalise on your success. And you're most likely experiencing the specific challenges and complexity that scaling delivery capability commonly brings too.

Thankfully we have a wealth of experience helping teams to navigate those growing pains.

We are dedicated to increasing your chances of delivering the valuable products, platforms and projects you always envisioned. We are here to help your teams enhance their customers' satisfaction, and achieve their strategic goals.

Let’s work together to unlock your organisation’s full potential and achieve sustainable success.

Create delivery capacity

Form your teams from scratch with effective and sustainable delivery in mind

Maintain delivery capability

Prevent your fast growing teams from incorporating dysfunctions and frictions in to their delivery practices

Enhance delivery potential

Mature your teams delivery practices and address dysfunctions so that they can sustain delivery of value for a long time

Billed by the day or hour.

Start-ups - Corporate departments - Projects - Products - Domains

Outcomes

How we will work with you.

We understand that fast-growing teams and organisations cannot easily justify the expense of a dedicated delivery specialist, so our model is very flexible.

We are open to fractional working and can work by the day or hour. You can engage us for as long or as short as you like. If your costs need to be reined in or value is not being perceived then we just stop or pause.

We are a small community of contract delivery specialists, all expert in a variety of delivery practices, methods, frameworks. We have known each other for a number of years and trust and respect each other.

You will be allocated a named delivery specialist from our pool to work with during the engagement. You will be able to vet the specialist before the engagement commences.

Your assigned specialist will carry out an assessment of your team(s) and their environment. You will be kept informed of any findings and action plans.

We aim to create strong and trusting relationships with a limited number of clients who believe and trust in our experience and ability. You would use our services to complement your existing delivery capabilities, temporarily flexing up and down our involvement as required.

You and your teams will benefit from the years of experience we have gained applying the principles from agile ways of working and traditional project delivery.

The context within which each team operates is unique, so your delivery specialist will spend some time assessing and understanding their particular circumstances before deciding on the best actions to take. We do not do a 'one-size fits-all' service.

We will help your teams fully leverage any methods, techniques or tools your organisation has already provided them with. Where appropriate we will help them experiment with new ones.

In order to avoid overloading your teams, we aim to make an impact within their existing meetings, events and ceremonies wherever possible.

We will work directly with them to adapt their delivery practices to fit the context they are working within.

They will gain an understanding of the fundamentals of delivery, centred around sustainable flow, continuous improvement, and optimising for end-to-end delivery of value.

They will discover low friction ways of collaborating with other teams in a way that prevents delivery friction later on.

The people around the team will benefit from seeing value being delivered. Progress and waste will be made transparent, so that better quality decisions can be made at all levels through your business.

Scenarios

Teams showing these indicators are often ripe for our help...

Low confidence

Afraid to experiment

Fragile when dealing with set-backs or change

Busy but not effective

Unable to provide a forecast of delivery

No accountability for delivering value

Friction between team members

Stakeholders losing faith

Together we can help your teams deliver meaningful change.

What you will get.

Case Studies.

Optimising for delivery of value. Shifted focus to early value delivery for a stagnant team attempting to relaunch a careers site for a growing multi-national restaurant chain. Restored stakeholder trust with regular demos and a site relaunch within months. Candidate applications increased by 15% leading to further investment in the site 12 months later.

Gaining an understanding of the fundamentals of delivery. Made delivery data transparent to a team supporting a Human Capital Management system (Workday) with over 18,000 users. This helped them identify workflow patterns and bottlenecks, allowing them to create more realistic delivery plans with clear goals. The improved accountability led to more consistent delivery of value to users and improved their ability to meet stakeholder expectations, and resulted in CSAT scores for the platform increasing from 68% to 75% in 6 months.

Centred around sustainable flow and continuous improvement. Analysed team health feedback across five teams in a domain, strategically directing efforts to enhance team maturity based on insights. The targeted interventions helped create a focus on higher value improvements, leading to more consistent, reliable delivery of value and enhancing overall stability, reducing delivery risk and increasing capability of the domain.

Adapt the delivery practices to fit the context. Coordinated the vendor selection, pilot, and trial phases for a new Learning Management System expected to be used by over 25,000 learners. Focused the project team on problem statements, clear success criteria, and strong feedback loops from the learners. The trial resulted in high Customer Satisfaction (CSAT) scores of 88%. This positively enhanced the leadership team’s confidence in the platform and successfully demonstrated the potential for full implementation.

Experimenting with new methods and techniques. Coached a CMS (Sitecore) platform team in adopting Kanban, introducing disciplined prioritisation, Little’s Law, and flow focus. This led to cycle times being reduced from 8 to 6 days and failed releases per year reduced from 4 to 2 (out of 11), enabling the other teams using the platform to better respond to changes and customer needs.

Progress made transparent. Developed rolling plans with a Data & Analytics team, balancing iterative and continuous delivery from the team with long-term stakeholder needs. Created new dashboards visualising priority, progress, and alignment with business goals. This alignment fostered trust with stakeholders and helped the organisation with their decision-making, leading to a tangible improvement in sentiment towards the delivery team.

Examples of outcomes achieved by our people.

“The important thing is not your process. The important thing is your process for improving your process”

- Henrik Kniberg, Agile trainer and author

Let's talk...

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